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The Challenge
Companies don't optimize internal platforms
It's a common trend for companies to underutilize their internal IT and HR service management platforms. Many organizations, constrained by budget limitations or lacking sufficient traffic volume, often miss out on the full potential of these platforms.
Typically comprising a knowledge base and case management, internal service management systems aim to empower users for independent issue resolution. A seamless user experience boosts satisfaction and cuts costs, as each case can exceed $100. With most companies managing thousands of cases monthly, optimizing these platforms presents a substantial opportunity for efficiency and savings.
Smaller companies don't use AI (yet)
Large enterprises have small AI teams, but small and medium enterprise often don't because it's hard to attract and retain talent.
Inefficient case routing
Most companies still usually route cases manually, with accuracy rates often below 50%, causing costly delays for both the user and case team.
Significant knowledge gaps
When users do attempt to use the knowledge base there are often gaps in the answers, leading to more cases raised.
Who we are
We are a team of highly skilled specialists who have delivered many AI, change and platform optimization projects.
Our Services
AI-Optimized Workflow Design
Optimize your platform and team performance with AI-driven enhancements, creating intuitive content .
Lifetime Access to AI Training
AI is moving so fast. Our training courses help your teams get the most from AI. From prompt engineering to the latest tools available, our courses will always stay up to date.
Strategy and Implementation
Let our team of experts guide you through the process and help you implement the most effective systems and workflows for your Knowledge Base, Helpdesk, CMS, LMS, HRMS, DMS and many others.
Change Communications
& Management
We have delivered change strategies to many medium and large businesses to successfully achieve their objectives.
Projects
Check out our previous work
From benchmarking Coke, HSBC, and Roche, to a total strategic implemention, we can help you optimize your ServiceNow to drive user experience, and cost savings across your organization. Whatever size or stage you are at, we can help you take it to the next level.




"Stratedge brought a unique set of experiences and capabilities to help drive adoption and effective use of our HR Platform. They quickly added value from day one by using data to drive decisions and tell a story that helped us establish a vision for our global HR portal. This gave us a roadmap for success that positively drove our engagement and buy-in from all stakeholders. If you get a chance, work with Stratedge – don’t hesitate!"
Amanda Hines
Former Executive Director, Global Head of People Excellence & HR, Fortune 200 company